FAQ
Do you accept all new clients?
No. Perfect Pool Services is intentionally limited in size. We review each inquiry individually to determine whether we are a good fit.
Do you have service crews?
No. Clients work directly with Todd and Katy Rose. We do not use seasonal technicians, subcontractors, or rotating service crews.
Why are you selective about new clients?
Because consistency matters. Limiting growth allows us to provide the level of service and attention our clients expect.
Do you price match other companies?
No. Our pricing reflects experience, direct owner involvement, consistency, and accountability.
Do you service above-ground pools?
Generally, no. Our focus is primarily residential in-ground pools.
Do you offer emergency service?
We prioritize existing clients and our carefully managed schedule. We are not structured as an emergency-response company for non-clients.
Why isn’t there a service area map?
Route compatibility depends on more than geography. We review each inquiry individually based on location, schedule fit, and service needs.
Can I call for a quote?
You may, but we strongly prefer new client inquiries be submitted through the website. The inquiry process helps us determine whether we are the right fit and allows us to review requests on our schedule.
When will I hear back after submitting an inquiry?
New client inquiries are reviewed as our schedule and route availability allow. During peak season, existing clients are prioritized, and response times may vary.
Submitting a request through the New Client Inquiry form gives us the information needed to properly evaluate whether we may be a good fit.